Privacy Policy — Sarytra.org

📜 Last Updated: 12/12/2025

Sarytra (“we”, “our”, “us”), operating through Sarytra.org, provides consulting, documentation, project development, and web-related services for NGOs, NPOs, AYUSH organizations, and other entities. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website or services.

By using our website, submitting an enquiry, or making a payment, you agree to this Privacy Policy.

1. Who We Are

Sarytra is a proprietorship concern providing exclusive services, consulting services, and website services.
Our website address is: https://sarytra.org

2. What Personal Data We Collect

We may collect the following information:

a) Contact & Enquiry Information

• Full name

• Email address

• Phone number

• Organization name (if any)

• Any other details submitted via enquiry forms

b) Website Interaction Data

• IP address

• Browser and device details

• Pages visited, time spent, and referral sources

• Cookies (as detailed below)

c) Uploaded Media

If you upload images, avoid uploading images containing EXIF GPS location data.
Visitors may download and extract location data if present.

d) Comments (if enabled)

If you leave comments:

• Data entered in the comment form

• IP address & browser user agent (for spam detection)

• Gravatar profile image (if used)

3. Cookies

We use cookies for:

• Remembering login details (if applicable)

• User convenience (name, email, website for comments)

• Session cookies for site functionality

Cookies remain for various durations (session-only to 1 year).

You may disable cookies in your browser settings.

4. Embedded Content From Other Websites

Pages may include embedded videos, images, or external resources.
These third-party websites may collect their own data and track your interaction.
Their policies apply independently.

5. How Long We Retain Your Data

• Comments and metadata: stored indefinitely

• User profile data (if accounts are created): stored until voluntarily deleted

• Enquiry form submissions: stored for service delivery, legal, and administrative purposes

6. What Rights You Have Over Your Data

You may request:

• A copy of your stored data

• Corrections or updates

• Deletion of your non-essential data

This excludes data retained for:

• Legal compliance

• Security

• Transaction or project records

7. Where Your Data Is Sent

Visitor comments may be checked using automated spam detection tools.
Some technical logs may be stored with our hosting provider for security and backup reasons.

8. Payments, Refunds & Cancellations

a) Accepted Payment Modes

We may accept:

• Online payment gateways

• UPI payments

• QR/Scanner payments

• Direct bank transfers

b) No Refund Policy (Strict)

All payments made to Sarytra are NON-REFUNDABLE, except in the very rare situation described below.

Once payment is made, it cannot be cancelled, reversed, refunded, or disputed, as professional services and consultation planning begin immediately.

c) Same-Day Refund Request Exception

Refund requests (if any) must:

• Be submitted on the same day of payment,

• Before 11:59 PM IST,

• Only to our official email ID listed on Sarytra.org.

Requests beyond this time window will not be accepted under any condition.

d) No Guarantees / No Liability

Sarytra works on best-effort consulting and documentation, but we do NOT guarantee approval or success in any department, including but not limited to:

• 12A, 12AB, 80G approvals

• NGO/NPO compliance approvals

• AYUSH-related approvals

• Hosting provider service continuity

• Government or regulatory decisions

• Any third-party system or platform

Approvals may be rejected due to external factors such as:

• Client’s pending tax filings

• Regulatory concerns

• Incomplete documentation

• Client history or disputes

• Government policy changes

• Hosting provider limitations

Sarytra cannot be held responsible for outcomes based on third-party or Government actions.

9. Service Delivery Clause

Sarytra provides:

• Consultancy

• Documentation

• Website development

• Project planning

• Guidance

All services are delivered as per standard consulting norms, not based on guaranteed results.

Sarytra is not liable for:

• Project rejection

• Delays from clients, government departments, hosting providers, or third parties

• External technical issues

• Misuse or modification of documents by clients

10. Limitation of Liability

Under no circumstances shall Sarytra be liable for:

• Any direct or indirect loss

• Financial loss

• Reputational damage

• Rejection of applications

• Delay or cancellation caused by external parties

Maximum liability (if ever applicable by law) is limited to the amount paid for the specific service, and no further claims can be made.

11. Changes to This Policy

Sarytra reserves the right to modify, update, or replace this Privacy Policy at any time without prior notice.
Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

For any privacy-related concerns, please contact us at our official email: sarytra.universe@gmail.com